Return Policy

Return & Refund Policy

We at Pump Pro stand behind the quality of our products and want you to feel confident in every purchase. If you're not satisfied with your order, we're here to help!

Return Eligibility

  • You have 14 days from the date of delivery to request a return.
  • Items must be in original condition – unused, undamaged, and in the original packaging.
  • A receipt or proof of purchase is required for all returns.

How to Start a Return

To initiate a return, please contact us using one of the methods below:

  • 📧 Email: abdelbadee_alalami@hotmail.com
  • 📱 WhatsApp: +212609054747

We’ll provide a return shipping label (when applicable) and instructions on how to send the item back. Please do not send items without prior authorization.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items
  • Used or damaged items due to customer misuse
  • Items marked as final sale

Refund Process

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund after 15 business days, please contact us at abdelbadee_alalami@hotmail.com with your return reference.

Thank you for shopping with Pump Pro. We value your satisfaction and are always here to assist.