FAQ

Frequently Asked Questions (FAQ) – Pump Pro

1. Where do you ship from?

We ship from warehouses in China and the United States, depending on product availability and your location.

2. Which countries do you ship to?

We currently ship to the USA, Canada, UK, Europe, Australia, and selected Middle Eastern countries.

3. How long does shipping take?

Shipping typically takes 11 to 14 business days, depending on your country and the product's origin warehouse.

4. How much does shipping cost?

We offer free shipping to all supported regions. No hidden fees at checkout.

5. Will I have to pay customs duties or taxes?

Some countries may charge import duties or VAT. These charges are the responsibility of the customer and vary by location.

6. Can I return a product?

Yes. We accept returns within 14 days of delivery. Products must be unused and in original packaging. See our Return Policy for full details.

7. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and other secure payment options available at checkout.

8. Is my information safe?

Absolutely. We use SSL encryption and secure gateways. Your personal data is never shared or sold.

9. How do I contact you for support?

You can contact us anytime via the Contact Us page. We usually respond within 24–48 hours.

10. Do you offer bulk or wholesale pricing?

Yes, we do. For wholesale orders or B2B inquiries, please reach out to us directly at abdelbadee_alalami@hotmail.com.

11. Do you offer discounts or seasonal promotions?

We occasionally offer promotional deals and discount codes. Follow us on Instagram or Facebook to stay updated.